If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete such information from our files as soon as possible, unless we have a legal obligation to keep it, and delete the child’s account as applicable.
Information We Collect
The categories of information collected below represent our current practices, as well as our practices over the preceding 12 months.
Information You Provide
Account Registration Information. We will collect personal information from you (like your name and email address) when you register for an account.
Referrals. Our Services may allow you to refer colleagues and other contacts to use our Services by providing their email addresses. We will use the email addresses you provide to send an email inviting the recipient to use our Services. This email will come from you to the recipient, and the contents of the email will be what you write. If the recipient does not respond to the invitation, we may send a single reminder email from Mystery Science.
Membership Purchases. When you purchase a Mystery Science membership, we may collect information necessary to process your transaction, including your name, email address, mailing address, phone number, payment information, such as a credit card number and/or other related information that may be required from you to complete your purchase ("Financial Information"). Unless we tell you otherwise at the time of your purchase, we do not collect, store or maintain your Financial Information ourselves; rather this information is handled by our Service Providers. For more information on how your information is shared in these instances, please see the Section "Third-Party Payment Processing" below.
Communications with Us. We may collect information from you, such as your email address, phone number, or mailing address when you contact us to request information about our Services, register for a newsletter or a loyalty program that we may offer from time to time, request to receive customer or technical support, or otherwise communicate with us. Additionally, if you communicate with us via a social networking service such as Facebook, we may also access information you have made public via that social networking site’s privacy settings.
Customer Service and Support. If you call or otherwise interact with our customer service and support, we may collect the information you provide to our representatives. In addition, we may record telephone calls between you and our representatives for training and quality assurance purposes.
Surveys and Feedback. We may contact you to participate in surveys or provide feedback. If you decide to participate, you may be asked to provide certain information, which may include personal information.
Interactive Features. We may offer interactive features such as commenting functionalities, “likes,” chat services, review forums, tips, and social media pages. Mystery Science may collect the information you submit or make available through these interactive features. Any information you share on the public sections of these channels will be considered “public” and is not subject to privacy protections referenced herein. Mystery Science may access and use any of your public reviews along with your member profile name for any purpose, including marketing.
Conferences, Trade Shows, and other Events. We may attend conferences, trade shows, and other events where we collect personal information from individuals who interact with or express an interest in Mystery Science and/or the Services. If you provide us with any information at one of these events, we will use it for the purposes for which it was collected.
Registration for Sweepstakes or Contests. We may run sweepstakes and contests. Contact information you provide may be used to reach you about the sweepstakes or contest, and for other promotional, marketing and business purposes, as permitted by law. In some jurisdictions, we are required to publicly share information of winners.
Featured Questions. From time to time, we may want to feature questions and comments from you and your students as part of our Services. To submit a Featured Question, we collect your name, and the first name and grade of the student. If the question is selected to appear as a Featured Question on our website, we will send you a permission form to obtain appropriate consent from the parent or legal guardian for the student to appear in the featured video. Participation in this recorded video is optional, and we will never proceed without a signed consent form.
Note regarding international users. Information that is provided to us will be transferred to and maintained on computers located in the United States (or any other country where we operate) and processed there – by providing us with your information, you are acknowledging and agreeing to that transfer.
Note regarding children: We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information from our files as soon as possible.
Note regarding international users: Information that is provided to us will be transferred to and maintained on computers located in the United States (or any other country where we operate) and processed there – by providing us with your information, you are acknowledging and agreeing to that transfer.
Information We Collect Automatically
We collect certain information that your web browser sends when you visit our website, like the Internet Protocol (IP) address, browser, pages viewed, and other such information about your use of our Services. We use "cookies" – small data files that are installed on your Internet browser – or other similar technologies to collect this information, which allows us to identify your browser and to improve your use of our Services, for example, by speeding up your login experience. You can set your web browser to refuse these cookies, however, some features of our Services may not function properly if cookies are disabled.
We may also use pixel tags (also known as web beacons) – a piece of code embedded in the Services that collects information about engagement with the website. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in emails to understand whether messages have been opened, acted on, or forwarded.
Information Collected by Others
You can opt out of remarketing and otherwise configure your ad settings by visiting the following pages:
You can control your Google ad preferences here: https://support.google.com/ads/answer/2662922?hl=en
You can control your preferences for Smartlook here: https://www.smartlook.com/opt-out/
You can control your Facebook ad preferences here: https://www.facebook.com/ads/preferences/edit/
You may also visit the Digital Advertising Alliance’s WebChoices tool to opt-out of interest based advertising on your browser at http://optout.aboutads.info.
Additionally, if you would like to opt out of Google’s collection of data through Google Analytics, http://tools.google.com/dlpage/gaoptout.
How We Use the Information We Collect
We use the information we collect for a variety of business purposes, including to provide our Services (or the information you request); to process and complete your transactions; to respond to inquiries and requests for support; to personalize and improve our Services and your experiences when you use our Services, including to develop new products and services; for direct marketing, research and development (including market research), network and information security, and fraud prevention; to monitor and analyze usage and trends of our Services and ensure internal quality control; to authenticate and verify individual identities; carry out audits; prevent and prosecute potentially prohibited or illegal activities; to send you messages regarding the operation and use of our Services; to enforce our agreements; to comply with our legal obligations; and for any other purpose disclosed to you at the point in which the information was collected.
• Operationally Necessary. This includes technologies that allow you access to our Services and tools that are required to identify irregular site behavior, prevent fraudulent activity and improve security or that allow you to make use of our functionality;
• Performance Related. We may use technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use the Services;
• Functionality Related. We may use technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed;
• Advertising or Targeting Related. We may use first party or third-party technologies to deliver content, including ads for our Services relevant to your interests, on our Services or on third-party sites.
Marketing Our Products and Services. We may use your personal information to tailor and provide you with content and advertisements for our Services. We may provide you with these materials as permitted by applicable law.
If you have any questions about our marketing practices, or if you would like to opt out of the disclosure of your personal information to third parties for marketing purposes, you may contact us at any time as set forth below.
Consent. We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information, or with your consent.
Use of De-identified or Aggregated Information. We may use personal information and other data about you to create de-identified and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access our Services, or other analyses we create.
Information We Share With Others
|Category of Personal Information Shared||Examples of Information Shared by Mystery Science||Categories Of Third Parties Who May Receive Personal Information For A Business Purpose|
|Identifiers.||A unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.||• Friends to whom you provide referrals (email address only)
• Service Providers (defined below)
• Business Partners (defined below) -- hashed email addresses of US teachers only
|Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||A name.||• Service Providers|
|Commercial information.||Records of products or services purchased, obtained, or considered.||• Service Providers
• Business Partners -- US teachers only
|Internet or other electronic network activity.||Browsing history, or information on a consumer's interaction with an internet website, application, or advertisement.||• Service Providers
• Business Partners
|Professional or employment-related information.||Current job title.||Service Providers|
|Inferences drawn from other personal information to create a profile about a consumer.||Profile reflecting a consumer's preferences, characteristics, behavior, abilities, and aptitudes.||• Service Providers
• Business Partners -- US teachers only
In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose as part of our Services:
We do not, and have not sold consumers’ personal information in the preceding 12 months, as the term “sale” is defined under the California Consumer Privacy Act (CCPA).We do share information from teachers with third-party advertisers to advertise our Services, as described below.
In addition to the sharing above, in the preceding 12 months we have shared and will share any information we have about you with the following categories of third parties:
• Sharing information publicly (at your direction). We will share information about you when you instruct us to do so, such as if we notify you that the information you provide will be shared in a particular manner and you provide such information. For instance, we will share information about you, including posting a video including your voice and image, if you (or a teacher on your behalf) submit a Featured Question that is selected to be publicly featured, as described above.
• Sharing with Service Providers. Your information may be accessed and used by our third-party Service Providers. These Service Providers may have access to your information, but only to the extent necessary to perform services on our behalf. Such Service Providers include, but are not limited to: IT and related services; hosting; payment processing; customer service; and related services.
• Sharing with Business Partners. We rely on third-party business partners for advertising and analytics services. We may share information about Teachers with these partners for usage analytics (to help us better understand who is using our Services and how), to improve the relevancy of the content you see on our Services, and for industry analysis, demographic profiling, research, and other similar purposes.
We may also share your hashed personal information with our advertising partners like Facebook, Google, Pinterest and similar ad service providers to provide targeted advertisements for our Services on other online platforms, and to measure the effectiveness of our ad campaigns. You may opt out of this sharing by contacting us as set forth below.
We do not display targeted third-party advertisements on our Services, or share data with third parties for their independent targeted advertising. We do not share personal information from students with either advertising or analytics partners.
• Sharing in the event of merger or other organization change. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract
Third Party Payment Information
Your Privacy Rights
In accordance with applicable law, you may have the following rights:
(i) you can request a copy of data we process about you consistent with legal requirements. In addition, you may have the right in some cases to receive or have your electronic information transferred to another party.
(ii) you can request correction of your information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your information directly.
(iii) you can request we delete information we collect or maintain about you, subject to certain exceptions prescribed by law.
(iv) you can request restriction, withdraw your consent, object to the processing of your information, or opt out of the sale of your information to third parties, as required under applicable law
If you would like to exercise these rights, please contact us as set forth below. We will process your requests in accordance with applicable laws. To protect your privacy, we may take steps to verify your identity before fulfilling your request, such as by requesting you provide us a receipt or other account information, or asking you to answer questions regarding your activities on our Services. Once you have verified your identity, and as permitted under applicable law, you may also designate an authorized agent to exercise your rights on your behalf by providing the agent’s contact information to our customer support staff.
You have the right to not receive discriminatory treatment by us for the exercise of these rights.
Opting Out of Marketing Communications
Security Measures We Take To Protect Your Information
We employ administrative, physical and electronic measures designed to protect your information from unauthorized access, however, despite these efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. In the event that your personal information is compromised as a result of a breach of our security measures, we will promptly notify you if your personal information has been compromised, as required by applicable law.
"Do Not Track"
Do Not Track ("DNT") is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.